Refund and Return Policy

Last Updated: October 23, 2026

 

1. Overview

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At BR Legacy Solutions LLC, we want customers to understand our return and refund process. This policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order through our website, customers agree to the terms of this policy, subject to applicable consumer protection laws.

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2. Return Eligibility

 

Customers may request a return within 30 days of receiving their order, provided the item meets the following conditions:

• The item is unused and in its original condition.

• The item is returned with its original packaging, where applicable.

• Proof of purchase or an order confirmation is provided.

• The item is not excluded from returns under this policy or applicable law.

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Certain products may not be eligible for return due to their nature, including personalized items, perishable goods, or products that cannot be returned for hygiene or safety reasons, where legally permitted.

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Please contact us before returning an item to confirm whether it qualifies for a return.

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3. How to Request a Return

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To request a return, contact BR Legacy Solutions LLC using the contact information provided below.

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Please include your order number, the product you wish to return, and the reason for the return.

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We will review your request and provide instructions if the return is approved. Please do not send products to a return address until you have received confirmation and instructions from us.

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4. Refunds

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Once a returned item is received and inspected, we will notify you whether your refund has been approved.

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If approved, the refund will be issued to the original payment method, where possible.

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Processing times may vary depending on your payment provider or financial institution. Refunds may take several business days to appear after they have been issued.

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If a refund is denied, we will explain the reason where appropriate.

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5. Return Shipping Costs

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Unless the return is due to an incorrect, defective, damaged, or otherwise nonconforming product, customers may be responsible for return shipping costs.

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If BR Legacy Solutions LLC is responsible for the issue, we will provide appropriate instructions for resolving the matter, including return shipping arrangements where applicable.

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Original shipping charges may be non-refundable unless otherwise required by law or stated at the time of purchase.

 

6. Damaged, Defective, or Incorrect Items

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If you receive a damaged, defective, or incorrect item, contact us as soon as possible after delivery.

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Please provide your order number, a description of the problem, and photographs of the item or packaging if available.

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We will review the issue and determine an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

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7. Exchanges

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If you would like to exchange an item, contact us to confirm whether an exchange is available for your product.

Exchanges depend on product availability and eligibility. If an exchange cannot be provided, an eligible return and refund may be offered instead.

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8. Order Cancellations

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If you need to cancel an order, contact us as soon as possible.

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We cannot guarantee cancellation once an order has been processed, fulfilled, or shipped. If an order has already shipped, the return process described in this policy may apply.

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Any cancellation rights provided by applicable law will remain unaffected.

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9. Non-Returnable Items

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Some items may be excluded from returns where permitted by law. Any applicable exclusions will be communicated before purchase or in the product listing.

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Nothing in this policy limits any rights or remedies that customers may have under applicable consumer protection laws.

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10. Changes to This Policy

BR Legacy Solutions LLC may update this Refund and Return Policy to reflect changes in business practices or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. The version applicable to an order will be determined in accordance with applicable law.

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11. Contact Us

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For questions about returns, refunds, exchanges, or cancellations, please contact us.

BR Legacy Solutions LLC

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Website: https://brlegacysolutionsllc.com/

Email: brandenrecinos@brlegacysolutionsllc.com

Phone: (840)279-9183

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